Dec 5, 2019 • 17M

Social Security takes steps to address customer service woes

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Mark Miller
Journalist and author Mark Miller on getting retirement right - featuring downloadable guides and podcast interviews with nationally-recognized experts.
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If you’ve ever experienced a long wait to get help from the Social Security Administration, the agency has some good news for you - the pace is about to pick up a bit.

Repeated cuts to the agency’s administrative budget over the past decade by Congress have forced the closing of field offices, staff cuts, and long delays on Social Security’s toll-free line - and an enormous backlog of people waiting for appeal hearings on disability insurance claims. 

This week, the Social Security Administration announced that it will restore some previously-cut office hours in field offices, and more than 1000 new employees to speed things up on its toll-free line and in its processing centers.

On this week’s edition of my podcast, I talk with one of the nation’s top experts on the administrative workings of Social Security - Kathleen Romig, senior policy analyst at the Center on Budget and Policy Priorities. Click the player icon at the top of the page to hear our conversation.

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