Social Security takes steps to address customer service woes

  
0:00
-16:37

If you’ve ever experienced a long wait to get help from the Social Security Administration, the agency has some good news for you - the pace is about to pick up a bit.

Repeated cuts to the agency’s administrative budget over the past decade by Congress have forced the closing of field offices, staff cuts, and long delays on Social Security’s toll-free line - and an enormous backlog of people waiting for appeal hearings on disability insurance claims. 

This week, the Social Security Administration announced that it will restore some previously-cut office hours in field offices, and more than 1,000 new employees to speed things up on its toll-free line and in its processing centers.

On this week’s edition of the RetirementRevised.com podcast, I talk with one of the nation’s top experts on the administrative workings of Social Security - Kathleen Romig, senior policy analyst at the Center on Budget and Policy Priorities. Click the player icon at the top of the page to hear our conversation.

You’ll find more on this subject in a post I wrote this week for NextAvenue.org.

Other ways to listen to the podcast

Prefer to listen to the program using your favorite podcast app? You also can find the program on Apple Podcasts, Spotify or Stitcher.

Subscribe now!

This is a listener-supported project, so please consider subscribing.

The podcast is part of the subscription RetirementRevised newsletter. Subscribers have access to all the podcasts, plus my series of retirement guides on key challenges in retirement. Each guide is paired with a podcast interview with an expert on the topic; the series already covers Social Security claiming and the transition to Medicare, and how to hire a financial planner. The most recent looks at the critical decision between Original Medicare and Medicare Advantage.

You can subscribe by clicking the little green “subscribe now” link at the bottom of this page, or by visiting RetirementRevised.com. And if you’re listening on Apple Podcasts, Spotify or Stitcher, I hope you’ll leave a review and comment to let me know what you think.